For ages 21+

kozz games Responsible Gaming Guidelines

Playing is for fun — not an alternative to earning. Know your limits, stay alert, and seek help when needed.

For 21+ only

Safe and secure platform

Why Responsible Gaming Matters

kozz games believes that online betting and casino games are purely a form of entertainment — not a source of regular income or a solution to financial problems. Being a responsible player means paying attention to your budget, your time, and your mental state.

The minimum age to participate on our platform is 21. If you are under this age, opening an account or placing bets on kozz games is not permitted. We strictly enforce this age verification policy.

Following a few basic principles while playing keeps it safe and enjoyable: only wager money that, if lost, will not affect your daily life; avoid the urge to bet more immediately after a win; and do not keep placing bets to try to recover money you have lost.

Reading our Terms and Conditions will show you how account verification, bonus claims, and the withdrawal process work. Transparency is our goal — every rule is written clearly so you can make informed decisions.

Gambling should never be a way to escape stress. If you notice that you are turning to betting to relieve anxiety or loneliness, that is a warning sign. In such a situation, speak with a family member or a professional counsellor.

Control Tools and Self-Limits

kozz games gives you several tools to keep your playing habits in check. Use them — it is a sign of good judgment, not weakness.

Deposit Limit

Set a maximum limit on daily, weekly, or monthly deposits. Once the limit is reached, the system will automatically block further deposits.

Time Limit

Decide in advance how long you will play each day. When the set time is up, you will receive a warning message and have the option to end the session.

Self-Exclusion (Cooling-Off)

Temporarily suspend your account for anywhere between 24 hours and 30 days. No bets or deposits will be possible during the break.

Permanent Self-Exclusion

If you feel that betting is having a negative impact on your life, request to close your account permanently. This decision is difficult to reverse — take it seriously.

Betting History Review

Go to your account to view your betting records for the past 7, 30, or 90 days. Knowing how much time and money you have spent makes it easier to make informed decisions.

Get Support

Request Self-Exclusion

Fill in the form below — our support team will process your request within 24 hours and send you a confirmation email.

Self-Exclusion Request Form

Username

Exclusion Period

Reason (optional)

Recognising Warning Signs

If you notice any one or more of the following signs in yourself, it is important to take a break and seek help.

Increasing bets to recover lost money

Placing larger and larger bets one after another to recover losses is a dangerous cycle.

Spending more time than planned

Continuing to bet for hours beyond the time you originally intended.

Betting with money set aside for essential expenses

Using money meant for rent, food, or medicine for betting.

Restlessness when unable to play

Feeling irritable or uncomfortable when you cannot place bets.

Hiding from family

Keeping betting activity secret from family members or close ones.

Withdrawing from social life

Spending more time on betting while avoiding friends, family, or work responsibilities.

Where to Find Help

Asking for help takes courage. You can reach out through any of the following at any time — right now.

kozz games Live Chat

24/7 · Bengali and English

Contact us via live chat at any time. Our team will directly assist you with setting a self-exclusion or closing your account.

Email Support

Response within 24 hours

Send detailed requests about self-exclusion or account matters by email. Our email address: [email protected]

Family and Professional Advice

Trusted support

Talk openly with close family members. Seeking advice from a mental health professional or counsellor is always beneficial.

kozz games's Commitment

We are not just a betting platform — we also take responsibility for the wellbeing of our players.

No user under 21 is permitted to open an account or place bets — age is verified.

Self-exclusion, deposit limit, and time limit tools are available free of charge and are easy to access.

Our support team is available in Bengali 24 hours a day, 7 days a week.

We do not encourage players who are experiencing harm to continue playing through any bonus or promotional message.

Your personal information is kept secure — see our Privacy Policy for details.

Self-exclusion requests are acted on promptly once received.

Advice for Family

If you notice signs of problem betting in a loved one, speak to them directly — with empathy rather than anger or criticism. Let them know you are there for them and ready to help.

You cannot force a family member to stop betting; however, you can encourage them to seek help from a professional mental health counsellor. Several mental health organisations in Bangladesh offer addiction counselling.

If you wish to request an account closure on behalf of a minor, please contact our support team. We handle the matter with full confidentiality.

To learn more about kozz games or find answers to general questions, visit our FAQ section — it covers many questions about accounts, payments, and security.

Questions About Responsible Gaming

The minimum age to participate in any betting or casino activity at kozz games is 21. Age is verified when opening an account, and no account under 21 is approved.

You can set a deposit limit from the Settings section of your account. You can choose a daily, weekly, or monthly limit. Lowering a limit takes effect immediately, but increasing it requires a waiting period.

No new bets or deposits are allowed during a self-exclusion period. However, if you have a remaining balance, contact our support team about withdrawing it — they will help you through the process.

Permanent self-exclusion is a serious decision. This option is for players experiencing long-term problems. To reactivate an account after permanent exclusion, a waiting period and review process must be followed. Contact the support team for details.

Notify our support team immediately. We will investigate and suspend the account if necessary. Your information will be kept completely confidential. Parents can also use parental control software on computers or mobile devices.

No. Betting and casino games are for entertainment — they should not be considered a reliable source of regular income. The house edge works against players over time, meaning losses outweigh wins in most cases. Only spend what you can afford to lose.