Privacy Policy

This Privacy Policy ("Policy") applies to all users of the kozz games platform. By using our services, you are considered to have accepted the terms described in this policy. Our Terms and Conditions work as a complement to this policy and both documents should be read together.

kozz games believes that data protection is a fundamental right. That is why we always communicate transparently about our data collection and processing practices. This policy has been prepared with Bangladeshi users in mind.

What Information We Collect

To create an account and use services on kozz games, certain personal information must be provided. We collect the following types of information:

1.1 Information Provided Directly

• Full name and date of birth (for age verification — all users must be 21 years of age or older)
• Mobile number and email address
• National ID or passport number (during account verification)
• bKash, Nagad, or Rocket mobile number or bank account details (for transactions)
• Login password (encrypted before storage)

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device model
• Time of site access, pages visited, and session duration
• Information obtained from cookies and similar tracking technologies
• Device location data when using the app (only with your permission)

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may confirm certain identity information through verification agencies. In such cases, the third party never sees your transaction details.

Purpose of Using Information

kozz games uses your information only for specific and lawful purposes. These purposes are clearly stated below:

2.1 Service Operations

• Account registration, verification, and maintenance
• Processing deposits, withdrawals, and bonuses
• Storing gameplay history and calculating VIP points
• Providing 24/7 customer support

2.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Identifying multiple accounts
• Age verification (ensuring 21+)
• Ensuring the security of financial transactions

2.3 Improvement and Personalisation

• Analysing usage patterns to improve the site experience
• Recommending games and offers based on your preferences
• Diagnosing and resolving technical issues

2.4 Communication

We contact you for important account notifications, transaction confirmations, promotional messages (with your consent), and security alerts.

Information Storage and Protection

kozz games uses industry-standard technology to protect your information. Our security measures are described below:

3.1 Encryption Technology

All data is transferred using SSL encryption. Passwords are never stored directly — they are kept only in one-way hash form. Financial information is protected with an additional layer of security.

3.2 Retention Period

We retain information for as long as the account remains active. Even after an account is closed, transaction records are kept for a set period to meet legal obligations. After that period, information is securely deleted.

3.3 Access Control

Only authorised staff may access your information, and only as required for specific work purposes. A record of every access is kept and reviewed regularly.

Information Sharing with Third Parties

kozz games never sells your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology infrastructure management. These partners are contractually bound to meet our privacy standards.

4.2 Legal Obligations

Information may be provided in response to a court order, a lawful request from a government authority, or to fulfil a legal obligation. Where possible, we will try to notify you in advance.

4.3 Business Transfers

Information may be transferred in the event of any business restructuring or merger. The protections of this policy will continue to apply in such cases.

Cookie Policy

Cookies and similar technologies are used on the kozz games website and app. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure core functionality.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand and improve usage patterns on the site.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

Your Rights

kozz games respects your control over your personal information. You have the following rights:

6.1 Right to Access

You may request to view any information we hold about you. We will provide it within a reasonable time of receiving the request.

6.2 Right to Correction

If any of your information is incorrect, you may request a correction. Some information can be changed directly from account settings; otherwise, contact the support team.

6.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this may not be possible where legal obligations or ongoing disputes apply.

6.4 Right to Object

You may opt out of marketing communications at any time. Go to account settings to change notification preferences, or let the support team know.

Our Responsible Gaming guidelines also describe some important options for managing your account and information.

Protection of Minors

kozz games services are strictly for individuals aged 21 or over. If any person under 21 registers, the account will be closed immediately and the collected information will be deleted.

If a minor's information is found during age verification, we do not send any marketing materials and do not share the information with third parties. Parents or guardians may contact our support team directly if they suspect a minor has registered.

International Data Transfers

kozz games primarily provides services to users in Bangladesh. However, some information may be stored on international servers as required by technology infrastructure. In such cases, we ensure that equivalent protections to this policy are in place on those servers.

For any transfer of information to another country, the necessary agreements and protective measures are confirmed in advance.

Changes to the Policy

kozz games reserves the right to update this privacy policy when needed. For significant changes:

• The "Last Updated" date at the top of the page will be changed
• A notification will be sent to the registered email or mobile number
• Users will be informed about the new policy upon their first login after the change

Continuing to use the service after a change is considered acceptance of the new policy. For answers to common questions, read our FAQ page.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us:

10.1 Live Chat

After logging into the site, you can speak directly with the support team using the live chat option. Chat support is available 24 hours a day, 7 days a week in both Bengali and English.

10.2 Email

You can send formal privacy-related requests to: [email protected]

We take all privacy requests seriously and try to respond as quickly as possible. To learn more about kozz games, you can read our About Us page.