kozz games Terms and Conditions

These terms and conditions apply to the use of the kozz games platform and all services under it. When you access this website, create an account, or use any game or betting service, you will be considered to have fully agreed to these terms.

kozz games provides online casino games, slots, live casino and sports betting services for users in Bangladesh. These services are for personal and entertainment use only — they may not be used for any commercial or other purpose.

kozz games reserves the right to change these terms at any time. Updated terms will take effect from the moment they are published on the website. It is your responsibility to check this page regularly.

2.1 Registration Requirements

To open an account on kozz games, you must provide accurate and complete personal information. Registering with false or incomplete information is strictly prohibited and may result in account termination.

• Each person may hold only one account — creating multiple accounts is not allowed.
• The mobile number and email address provided at registration must be active and correct.
• Use a strong password to keep your account secure and do not share it with anyone.
• If any account details change, update them immediately.

2.2 Identity Verification (KYC)

kozz games carries out identity verification to ensure security. Before a withdrawal or for large transactions, you may be required to submit a copy of your National ID or passport along with other necessary documents. Certain features may be restricted until verification is complete.

All services on kozz games are available only to persons aged 21 or above. No one under this age may use the platform. By registering, you confirm that you are over 21 years old.

Additionally, users in areas where local law restricts online gaming must verify local laws on their own responsibility before using this platform. kozz games does not take responsibility for a user's legal eligibility.

4.1 Deposits

Deposits on kozz games can be made via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳100 (one hundred taka). You must use a payment method registered in your own name. Using a third-party payment account is not allowed.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Processing is usually completed within 5 to 30 minutes of the request being accepted. Withdrawals can be made via bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks).

• Your account must be fully verified before a withdrawal can be processed.
• Withdrawals will wherever possible be made through the same method used for the deposit.
• Additional verification may be required for unusual or suspicious transactions.
• Withdrawals may be restricted while an active bonus wagering requirement is in progress.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example — a deposit of ৳1,000 will add ৳1,200 in bonus, making the total balance ৳2,200. Before withdrawing this bonus, you must wager the bonus amount 10 times (i.e. ৳1,200 × 10 = ৳12,000).

5.2 Other Promotions

kozz games runs various regular promotions, such as: kozz games Weekly Reload Festival (50% bonus, up to ৳10,000, wagering 15x), kozz games Slot Win Bonus (75% bonus, up to ৳8,000, wagering 20x), and kozz games Cricket Excitement Offer (60% bonus, up to ৳12,000, wagering 18x).

5.3 General Bonus Terms

• Each bonus offer has its own wagering requirement — read it before claiming.
• If a bonus is misused or manipulated, the bonus and any associated winnings will be cancelled.
• Multiple bonuses cannot be combined at the same time unless specifically permitted.
• Bonuses may only be claimed for your own account — claiming on behalf of another person is not allowed.

All games available on kozz games — slots, live casino, fishing, card games and sports betting — are governed by specific game rules. Each game has its own rules and payout structure, which can be found in the game interface.

• Game outcomes are determined by certified Random Number Generator (RNG) technology.
• If a bet can be cancelled or changed, this will be clearly indicated in the game interface.
• If a connection is lost during a live casino game, the platform's decision on the bet for that round is final.
• In sports betting, odds changes may apply until a bet is accepted.
• If an event is cancelled or postponed, the applicable rules for that situation will be published separately.

The following activities are strictly prohibited on the kozz games platform. If any of these are carried out, the account will be closed immediately and legal action may be taken:

• Opening multiple accounts or operating another person's account.
• Placing artificial bets or manipulating the bonus system to gain an unfair advantage.
• Using automated bots or scripts to place bets or play games.
• Attempting to access the system through hacking, phishing or any other fraudulent means.
• Conducting transactions using a third-party payment account.
• Money laundering or carrying out suspicious financial activities.
• Operating an account under a false identity or falsifying information.

kozz games reserves the right to temporarily suspend or permanently close any account. This may occur in the following circumstances:

• Violation of these terms and conditions.
• Failure to complete identity verification or providing false information.
• Suspicious or fraudulent activity.
• Account closure at the user's own request (self-exclusion).

If an account is closed, the balance may be partially deducted or fully returned depending on the nature of the reason. Funds related to bonuses are generally not returned.

kozz games prioritises the protection of your personal information. Details of how information collected for account registration and service operation is stored and used can be found in our Privacy Policy. By accepting these terms, you also agree to the Privacy Policy.

• Your personal information is not sold to third parties.
• Information may be shared in response to legitimate requests from financial institutions or regulatory authorities.
• Your information is kept secure using SSL encryption technology.
• Even after an account is closed, information may be retained for a specified period as required by law.

kozz games believes that gaming should be for enjoyment only. We are committed to ensuring a healthy playing environment for our users. Details of tools such as self-exclusion, deposit limits, session limits and reality checks can be found in our Responsible Gaming section.

• You can set daily, weekly or monthly deposit limits for yourself.
• If needed, a self-exclusion can be applied to the account for a set period of time.
• If you feel that gaming is getting out of control, contact our support team immediately.

If the outcome of a game is affected by a software error, server problem or connection failure, kozz games reserves the right to cancel that round and refund the bet amount. Any unusual winnings resulting from an obvious error may be cancelled.

• Display or interface errors do not alter the actual game result.
• kozz games is not responsible for internet connection failures.
• In the case of an error in third-party game software, the rules of that game developer will apply.

kozz games provides services on an "as is" basis. kozz games is not responsible for the following:

• Financial losses incurred by a user from gaming or betting.
• Issues with the operation of third-party software or payment systems.
• Problems arising from the user's own device or internet connection.
• The user's failure to comply with local legal obligations.

In circumstances where limiting liability is not legally possible, kozz games' liability will remain within the minimum limit permitted by applicable law.

For any complaint or dispute regarding kozz games services, please contact our customer support team first. The support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

More details about how to submit a complaint can be found on our FAQ page, which also contains answers to common questions.

• When submitting a complaint, please include your account ID, the date and a description of the incident.
• kozz games will review complaints and aim to respond within a reasonable time.
• If an issue cannot be resolved through discussion, both parties may pursue an agreed mediation process.

kozz games reserves the right to change, add to or cancel these terms and conditions at any time. New terms will take effect as soon as they are published on the website. For significant changes, a notice may be sent to your registered email or account.

Continuing to use the platform after any changes will be considered acceptance of the new terms. If any term is not acceptable to you, please request that your account be closed.

To learn more about kozz games and understand our goals and vision, read the About Us page.